Here are some of my quickly-sketched notes on how to make the user the center of any project you're working on. It doesn't matter if you want to employ a full-on "design" approach. I've been listening in classes, workshops and talks about how people keep the focus on the user as they're building and rolling out products as well as what specific deliverables and actions can facilitate this. There must be a lot more, I'd love to hear others' tools. If you have them, feel free to message me on Twitter at @margarethagan or in the comments!