We're back with our second installment of 'Design in 9', a series of five questions answered by each of our nine fellows in residence here at the d.school. In this installment, Caitria O'Neill, co-founder of Recovers.org and, most recently, Pocketknife.io, offers her answers to the five questions. 1. What is the most important thing you have learned about design thinking?
The process is a series of tools applied at appropriate times, not a checklist.
2. What is your favorite song to play when leading a design workshop?
3. What is the best way you have found to achieve flow in your work?
Wake up just as the sun is rising, make an entire pot of coffee and jam. When I’m working with others, however, I find it is best to focus on content and not to plan structure for the session. Cool ideas and reactions need space to grow.
4. What is your top tip for empathy interviewing?
Truly believe in your heart that the work you are doing is meant to help the person you’re speaking with. It helps you rationalize taking their time, and helps you cling to the tiny things they mention that may lead to big insights.
5. What is the hardest part of the design-thinking process?
Collaboratively thinning out ideas with a large group of people. I’ve found that making sure the group knows that these ideas are just the first we’ll be working with helps a great deal.