Caitria O'Neill: 3 tools for understanding humans

(Photo by Flickr user Lel4nd) How do you understand (and talk to) humans? Caitria O'Neill presents three tools over on her new blog at If you've had some experience with design thinking, these methods should look familiar. If not, they're definitely worth checking out. Because, as she writes, "people are complex, twisty and counterintuitive. That's what makes dates interesting and design fun."

Head on over to Pocketknife for the full read.